Terms of Service

Thank you for using our platform (referred to as "platform" or "we").
By accessing, registering an account, placing an order, or using any of the platform's services in any way, you acknowledge that you have read, understood, and agreed to be bound by the following terms. If you do not agree with any part of these terms, please stop using the platform.

Ⅰ. Scope of Application

Our platform currently offers services to users within Australia, including major cities, most rural areas, and certain island regions (depending on logistics availability).

We may adjust the service areas as needed for operational or compliance reasons. If your area is not currently supported, related orders may not be processed.

Ⅱ. Account Registration and Security

When registering or placing an order, you are required to provide accurate and up-to-date personal information.

You are responsible for safeguarding your account information and login credentials.

Any risks associated with account security, such as data breaches or lost devices, are your responsibility.

In cases of service interruption due to system maintenance, technical issues, natural disasters, or other uncontrollable factors, we will make reasonable efforts to restore services, but we are not liable for any indirect consequences.

Ⅲ. Privacy and Data Protection

We may collect personal information such as your name, contact details, shipping address, order history, payment-related identifiers, and browsing records.

This information is primarily used for order processing, logistics, customer support, platform operation, and necessary legal notifications.

Your data will be processed in compliance with Australia's Privacy Act 1988 and Australian Privacy Principles (APPs).

Cookies and similar technologies may be used to enhance your experience and platform functionality, and you can manage your cookie preferences through your browser settings.

The platform is not intended for users under 18 years of age. If personal data from minors is unintentionally collected, we will take reasonable measures to delete or anonymise it.

For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅳ. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information are accurate.

Due to variations in display devices, production batches, or packaging, there may be slight differences in colour, size, or packaging. These variations are not typically considered quality defects.

Ⅴ. Pricing, Taxes and Fees

All prices are displayed in the applicable Australian currency and may include applicable taxes (e.g., GST).

We adopt a transparent pricing model, and the final fees will be clearly shown on the checkout page.

If there are any import, shipping, or additional fees, they will be indicated on the order page or in relevant policy details.

Ⅵ. Orders and Payments

Orders will be processed once payment is successfully received.

Accepted payment methods may include international credit cards (e.g., Visa, MasterCard), as displayed on the checkout page.

We use encrypted technology for payment processing to minimise security risks.

We reserve the right to refuse or cancel any orders that are deemed abnormal or in any way suspicious.

Ⅶ. Shipping and Delivery

Shipping times, fees, and delivery methods will vary depending on the order contents and delivery address.

Actual delivery times may be impacted by logistics providers, weather conditions, traffic, or other uncontrollable factors.

Any additional costs arising from inaccurate address information provided by the customer may be borne by the customer.

For detailed shipping rules, please refer to our Shipping Policy.

Ⅷ. Order Cancellations, Returns and Exchanges

You may request an order cancellation before the order has been processed or shipped.

Orders that have already been shipped generally cannot be cancelled, but you may apply for after-sales processing based on our policies after receiving the order.

Conditions, procedures, and timelines for returns, refunds, and exchanges will be assessed based on the product's condition and other circumstances.

These terms do not affect your statutory rights under the Australian Consumer Law.

For further details, please refer to our Order Cancellation Policy and Return, Refund and Exchange Policy.

Ⅸ. Usage Rules

You agree to use this platform only in a legal and compliant manner.

Engaging in unlawful, fraudulent, infringing, or disruptive behaviour is prohibited.

If your actions cause harm to third parties or the platform, you may be liable for the resulting damages.

Ⅹ. Intellectual Property and Limitation of Liability

All text, images, logos, trademarks, and other content on the platform are protected by relevant intellectual property laws.

Any form of copying, distribution, or commercial use without permission may constitute an infringement.

To the fullest extent permitted by law, we limit our liability for indirect damages arising from uncontrollable factors.

These terms are governed by Australian law. In the event of a dispute, both parties should attempt to resolve it through negotiation. If negotiations fail, the dispute may be submitted to the appropriate court in Australia.

Ⅺ. Contact Information

If you have any questions about these Terms of Service or using the platform, please contact us:

• Address: 116 TOWHEE DR, SUMMERVILLE, SC 29485-7433

• Phone: +1 (914) 608-7418

• Email: boutique@sofarika.com

• Business Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

We will continue to improve platform services and update these terms when necessary due to legal, business, or technological changes.