Contact Us

Ⅰ. Contact Information

We value open communication and are committed to providing clear and reliable support for our Australian customers. Whether you need assistance before placing an order, have questions related to your order, or need after-sales support, please feel free to contact us via the following channels:

• Address: 116 TOWHEE DR, SUMMERVILLE, SC 29485-7433

• Phone: +1 (914) 608-7418

• Email: boutique@sofarika.com

• Business Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

Ⅱ. Refund Timeframe

In cases where a refund request is eligible and has passed the necessary checks:

• We generally aim to submit refund requests to the payment processor within a reasonable timeframe.

• The actual time for funds to appear in your account may vary depending on the bank or payment processor, and can take several business days.

• If you have not received the refund within a reasonable period, we recommend contacting the issuing bank or reaching out to customer support for further assistance.

Ⅲ. Customer Service Information

We highly value customer feedback and continuously work to improve our service processes. Please note:

• The information provided on this page does not guarantee processing times or outcomes.

• This content does not affect any statutory rights you may have under Australian law.