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Order Cancellation Policy

Thank you for shopping on this website. To support correct and timely handling of your order, please read the following cancellation details carefully before placing a purchase. This policy applies to orders shipped to Australia.

Ⅰ. When You May Be Able to Cancel

Under certain conditions, you may request to cancel your order:

  • Typically, you may apply to cancel an order within a reasonable period after payment is completed (usually no more than 72 hours).

  • An order may only be cancelled if it has not yet entered processing or been shipped.

  • When submitting a cancellation request, you may be asked to provide:

    • the order number

    • proof of payment (such as a screenshot or receipt)

    • a short explanation of the reason for cancellation

Where a cancellation request is accepted, follow‑up instructions will be sent by email, and, where relevant, the refund process may begin. Whether an order can be cancelled depends on its actual status at the time of the request.

Ⅱ. Situations Where Cancellation Is Usually Not Available

In the following situations, cancellation is generally not possible:

  • the order has already been dispatched or handed to a logistics provider

  • the order is unable to be delivered due to incorrect address or other key details provided by the customer

If an order has already been shipped, you may still be able to use the Returns, Refunds and Exchanges Policy after delivery, where applicable.

Ⅲ. How to Request a Cancellation

You can contact our after‑sales support team to request order cancellation:

Phone: +1 (914) 608‑7418

Email: boutique@sofarika.com

When contacting support, please provide the order number, proof of payment and a brief explanation to assist with verification and handling.

Ⅳ. Review and Refund Process

After your cancellation request is received:

  • a response will generally be provided by email within a reasonable working timeframe (commonly 1–3 business days)

  • refunds normally apply only to orders that have not been shipped or have been successfully intercepted or returned

  • if refund conditions are met, the refund will typically be returned using the original payment method (for example Visa or MasterCard)

Actual funds receipt may vary depending on banking or payment provider procedures, and may take several business days.

If a refund has not appeared within a reasonable period, contacting support to check the status may be helpful.

Ⅴ. Handling of Personal Information

Any personal information collected in connection with an order cancellation will be handled in accordance with applicable Australian law, including:

  • Privacy Act 1988

  • Australian Privacy Principles (APPs)

Information is used solely for order cancellation and after‑sales administration, and reasonable safeguards are applied to protect it.
If you wish to access, correct or request deletion of personal information, you may do so via the contact details above.

Ⅵ. Support and Contact Details

If you have questions about this cancellation policy or related procedures, you can reach out for assistance:

Address: 116 TOWHEE DR
SUMMERVILLE, SC 29485‑7433

Phone: +1 (914) 608‑7418

Email: boutique@sofarika.com

Business Hours: Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)

We handle cancellation requests in accordance with applicable Australian legislation and this policy, with the intent of providing a clear and supportive process.