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Payment Methods

Ⅰ. Available Payment Options

Currently, the platform supports the following payment methods:

  • Visa

  • Mastercard

All transactions will be processed in the currency displayed on the checkout page.
At this time, payment on delivery, cash, bank transfers, and cryptocurrency are not supported.

Ⅱ. Payment Security

To ensure payment security, the platform takes several reasonable measures to reduce risks, including but not limited to:

  • Use of TLS/SSL encryption technology to safeguard transaction data during transmission

  • Transactions processed via third-party payment gateways that meet industry security standards

  • The platform does not store sensitive payment information such as complete card numbers, expiration dates, or CVV codes

Although reasonable security measures are in place, it is important to note that no online payment system is entirely risk-free.

Ⅲ. Price and Fee Transparency

The price of products, applicable taxes, and shipping fees (if applicable) will be confirmed on the checkout page.
In applicable cases, prices may include the Australian Goods and Services Tax (GST).

For orders shipped under the DDP (Delivered Duty Paid) method, relevant import fees are generally included in the final checkout amount.
The platform strives to display the total order amount clearly to avoid confusion.

Ⅳ. Payment Process

Generally, the payment process involves the following steps:

  • Confirm your order details, including products, shipping address, and the total order amount

  • Choose your preferred payment method (Visa or Mastercard)

  • Enter the required payment information (e.g., card number, expiration date, and cardholder name)

  • Submit and confirm your payment request

Once payment is successfully completed, the system will provide you with an order confirmation. If payment fails, you may try using a different card or contact customer support for assistance.

Ⅴ. Refund Information

If the refund conditions are met, the amount will generally be refunded to the original payment method.

Please ensure the card used for the refund is still valid.
Refund processing times and actual crediting time may vary depending on the payment provider or bank processing times.

If you do not receive the refund within a reasonable time, it is advisable to first check with your bank or contact customer support to confirm the status.

Ⅵ. Customer Support and Contact Information

If you experience issues during the payment process or have questions about your payment details, please feel free to contact our support team:

  • Address: 116 TOWHEE DR, SUMMERVILLE, SC 29485-7433

  • Phone: +1 (914) 608-7418

  • Email: boutique@sofarika.com

  • Business Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)